Robotic Process Automation Solution Architect
The Process Automation Solution Architect role will be a key delivery role focusing on projects as well as the specific business applications. They focus on the application of architecture definitions to planned capability deployment. This role is responsible for the overall design of solutions, especially where new technology or critical architecture changes are introduced.
This is a highly technical role, providing leadership and technical competence to deliver excellent client solutions that adhere to Voya defined standards for Robotic Process Automation (RPA) and Bot architectures.
- The solution architect is accountable for proactively supporting architecture activities that create deliverables that guide business models, people, process, organizational change, and technology investments in response to disruptive forces and toward achieving targeted business outcomes.
- This individual is responsible for leveraging technology to enable the organization's future-state business capabilities, which can enable or alter business processes or practices that, in turn, drive the organization's targeted business outcomes.
- Solution architects must be capable of practically applying existing, new, and emerging technologies to new and evolving business and operating models. Conversely, they must be able to understand, monetize and operationalize new technologies. This role defines architectural options and documents tradeoffs, risks and considerations for project execution.
- The individual in this role develops deliverables that are valuable to the business, including business capabilities, business requirements and workflow.
- This individual is responsible for supporting the construction of business models, which may include business capabilities, functions and processes and organization design, as well as working collaboratively with business strategists, process owners and subject matter experts.
- The role focuses on supporting business technology strategy and targeted business outcomes — clarifying strategic intentions; identifying business outcomes; exploring implications, impacts and risks; and addressing stakeholder questions.
- They determine practicality and technical fit of developed standards and architectures. Exceptional knowledge of software development and system engineering practices will be required in order to insure the optimal solution is designed and that the engineers work to the highest quality.
- While this role does not typically configure or operate the platforms directly – the candidate should have performed these roles in prior experience. They should be capable of engaging in hands on development or configuration if required. The ideal candidate thrives on problem solving and has a passion for data, efficiency, and accuracy. The Solution Architect represents a capability area that maintains and leverages knowledge of a specific, strategically significant technology platform so that Voya can support implementation of change that leverages that platform in the context of meeting a business need. The Solution Architect role supports delivering on that capability by providing strategic guidance and compliance management.
- This resource will be assigned to the Process Automation initiatives
- Highlight how projects will potentially impact the enterprise's critical financial metrics and economic architectures.
- Support business and technology innovation that drives the organization's top and bottom lines.
- Support stakeholders involved in business technology strategy and innovation to develop an IT investment roadmap.
- Support the organization's business technology strategy and how the organization currently approaches innovation.
- Create deliverables that illustrate how to strategically move the business forward.
- Support enterprise architecture and key organizational stakeholders to define a strategic plan for leveraging integrated business architecture as part of the enterprise architecture.
- Support enterprise architecture in the development of the enterprise strategy, including environmental analysis, opportunity identification, value cases and business innovation portfolio development.
- Support enterprise architecture to define a clear plan and governance for ensuring the business architecture work is in lock step with the other enterprise architecture viewpoints.
- Provide consultation to assigned line-of-business (LOB) or business unit (BU) partners in defining or designing business capabilities, processes, functions and organizational structures, as well as in researching, identifying and internally marketing, selling and enabling technologies based on business and end-user requirements.
- Be comfortable using business architecture tools and techniques, including strategy on a page, strategic planning, business model canvas, disruptions and trends, balance scorecard, economical modeling, risks and interdependencies, process models, business capability modeling, ecosystems modeling, customer and user profiling, journey maps, and human-centric design.
- Support enterprise architecture development, including business architecture, information architecture, application portfolio and technical architecture.
- Facilitate agreement on organizational work models and processes to meet business requirements.
- Consult on business-facing projects, and maintain knowledge of their progress.
- Support the enterprise program management office on reporting project status, issues, risks and benefits.
- Seek ways to apply new technology to, and reuse existing technology for, business processes. Research and provide information on technical trends and competitors' practices relevant to assigned line-of-business (LOB) or business unit (BU) partners.
- Provide strategic thinking, solutions and technical roadmaps while driving architectural recommendations
- Understand latest architecture, technology, solutions, and industry trends with RPA, IPA and AI
- Implement solutions to drive quality and productivity, while achieving real-time desired service levels in a dynamic environment
- Ensure architectural adherence through blueprint and design reviews
- Assist in the remediation of application and platform stability and performance
- Adopt and embraces new concepts, ideas, techniques, best practices and technology assistance
- Perform product evaluations, and Proof of Concepts
- Partner with delivery teams and product management areas to establish required frameworks and patterns
- Suggests solutions that make sense and are in line with future technology direction
- Communicates openly and effectively in a manner consistent with the audience
- Demonstrates an adaptive style that is flexible and effective in gaining cooperation of others
- Serve as part of a team which is responsible for architecture and design of platform solutions
- Serve as a key customer-facing technical resource and focus on systems rather than on specific technologies
- Consider various proposals of technical solutions based on customer requirements, product knowledge and system processes
- Conceptualize solutions that address customer opportunities and issues
- Participate actively on reviewing end-to-end solution processes
- Participate actively on preparing technical documents including time estimation and implementation requirements
- Contribute to enterprise architecture standards; advocate the adoption of standard project frameworks, methodologies, and procedures
- Develop and maintain reference architecture for assigned infrastructure technology domain(s)
- Creates and maintains documentation (technical writing and drawings) for reference architecture and as built technology deployments
- Contribute to peer reviews, technical audits, and technology standards processes
III. KNOWLEDGE, SKILLS AND ABILITIES
Indicate the education level, previous experience, specific knowledge, skills and abilities required to meet the minimum entry-level requirements for this position. This may include special skills, licenses, certificates, etc.
- Bachelor's degree in business, computer science, information systems or related discipline, or equivalent and extensive related project experience.
- 3-5 years of progressive experience as an architect, or 1-3 years of progressive experience as an architect and 2-5 years of experience in other technical roles such as systems engineer, DBA or infrastructure analyst
- 3+ years of business or IT experience with a direct responsibility for strategy formulation and/or translation, business analytics, program management, application development, middleware, database management or operations.
- Software engineering experience involving development and testing of new and existing systems
- Strong consultative skills at a cross functional level
- Experience with multiple Architecture frameworks and project delivery methodologies (i.e. Agile or Waterfall)
- Ability to translate and clearly formulate technical issues
- Critical Thinking: Ability to reach well-reasoned solutions and solve problems through a thoughtful process of analyzing data
- Team Mentality: Partner effectively to drive and execute on common goals
- Learning Agility: Open to new ways of thinking and acquiring new skills to retain a competitive advantage
- Eagerness to learn new tools and technologies
- Ability to create rich diagrams and visual presentations in support of technical delivery and strategy work
- Ability to effectively work in and navigate a matrixed, multi-vendor organization
- Comfortable operating in a virtual environment with geographically dispersed teams
- Embraces change and displays results driven behavior
- Limited experience in one or more of the following areas: strategic planning, leadership, business relationship management and business process management.
- Limited knowledge and understanding of different types of business and operating models (existing, new, emerging and hybrid).
- Limited knowledge of existing, new and emerging technologies and being able to apply them to new business designs and business models.
- Limited in-depth experience with business transformation and process redesign methods.
- Limited knowledge in all aspects of designing and constructing business processes, functions and organizational structures.
- Limited knowledge of facilitation and organization change management.
- Limited analytical and conceptual skills; ability to create original concepts and theories for a variety of programs and projects.
- Limited experience leading multi-disciplined, high-performance work teams.
- Limited skills in leading program management efforts involving the coordination of resources and goals across multiple related projects.
- Limited experience developing and monitoring delivery of efficient and effective solutions to diverse and complex business problems.
- Limited knowledge of finance, accounting, valuation and metrics development.
- Limited statistical and information analysis skills (a plus).
- Limited ability to adapt to rapidly changing technology and apply it to business needs.
- Limited ability to establish and maintain a high-level of business partner trust and confidence.
- Limited ability to analyze project needs and determine resources needed to meet objectives and solve problems that involve remote and elusive symptoms, often spanning multiple environments in a business area.
- Limited understanding of business process management, workflow and integration methods and tools.
- Team player and works well with others.
- Remains unbiased, specific technology- and vendor-neutral – more interested in results than personal preferences.
- Displays intellectual curiosity and integrity.
- Motivated by long-term results and achieving targeted business outcomes.
Where: Windsor, CT, United States
Company: Financial Industry
Experience: Mid Level
Position Type: Robotic Process Automation Solution Architect